Frequently asked Questions

How do I know which ring size to choose?

In order to choose your precise ring size we have put up a table on each product with the indications of how you can measure the circumference of your fingers and according to this you can choose between the sizes that we offer you. If you have any questions please do not hesitate to contact us, we will try to get back to you as soon as possible.

Can the material of the piece deteriorate?

Although Delica Miyuki beads are of excellent quality and the product is varnished at the end, the pieces are not exempt from deterioration due to various factors, causing the piece to change its
colour, texture or shape. For more information on how to care for and protect your pieces see our “Jewellery Care” section.

Can the pieces be customized?

Some of the jewellery can be customised in terms of colour and there may or may not be a variation in price. If you are interested you can go directly to the contact link and send us a message with your question, we will reply as soon as possible to help you with your request.

Designs cannot be customised.

Is the product under warranty?

Yes, the product warranty does not cover damage related to broken beads or change of colour due to improper care of the piece.
The warranty covers damage related to the separation of the top from the earring in case it occurs. This guarantee lasts for 3 weeks during which you can return the product. Each case of return will be reviewed and then accepted or rejected within a maximum period of two weeks. The cost of returning the product as well as the shipping costs are at the customer’s expense.

What happens if I change my mind and I want to change the product?

Ananao handmade invites its customers to check the characteristics of each product carefully or contact us to answer any questions as we do not make refunds if the person wants to change their product.

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